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Shipping FAQ

Shipping FAQ

We partner with domestic and international vendors in order to provide you unique products at the best prices.

This means your order is shipped from the United States as well as global areas such as Thailand, Tibet, China, India, etc.

Please allow at least 3-4 weeks for delivery. (**Most of our customers receive their order in 2-3 weeks. Countries outside the United States may experience longer shipping times)

  • Is this store secure/legitimate/real?
    • Yes - We have over 15,000 customers that are happy with our products.
    • Also we are hosted on Shopify, the biggest and most reliable ecommerce platform on the planet.
    • We process payments using Paypal or Stripe, the biggest and most secure payment gateways on the planet. They give you ( and us) security against fraud.
    • How much is shipping?
      • This depends on the product ordered, the total weight, and where we're shipping to.  
    • How long does it take for an order to arrive?
      • This depends on the product ordered.  Most items will arrive in about 2-4 weeks.
      • In some rare cases, packages might arrive after 30 days due to unavoidable factors; such as cancelled flights due to bad weather, delayed logistics and customs clearings.
    • Can I have a tracking number?
      • Yes, you can! You will be sent a tracking number within 7 days of your purchase. If you can't find your tracking number, send us an email.
      • I ordered 2+ items, but only received one... where's my order?
        • We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next.
      • Why have I not received any order confirmation details?
        • Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

          If you believe you may have entered your email address wrong please contact us and we will fix it for you.
      • Are the "FREE" items really free?
        • YES! For our promotional items, all you have to pay is the shipping cost, which covers insurance and tracking. The price of the item itself is $0.00 :)
      • How do I contact you?
        • If you have any questions that are not on this Shipping Info FAQ page, please email us at info@mybartholomews.com where we will promptly get back to you.


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